Simon Swallow, a marine insurance veteran, emphasizes the need for efficient digital solutions to gain customer satisfaction in the rapidly evolving shipping sector. Given his more than three decades long association with market leader The Shipowners’ Club, Simon has had first-hand experience of the sea changes in the marine insurance industry. He understands how ship owners and brokers are looking for quick and accurate solutions. Gone are the days when an insurer would renew a policy and deliver the related documents a month later. When a ship is going into a particular port, it must have proper documentation on board. Innovative digital processes can make it far easier to efficiently serve tailor-made solutions to such clients.