ADROSONIC PULSE: James Welch, Head of Delivery, Miller Insurance Services LLP
In this edition, we talk to James Welch, Head of Delivery at Miller Insurance, about the changing nature of technology delivery and transformation in the insurance industry. James shares his experience across the insurance sector, from agile delivery and the shift from project to product thinking to the growing role of AI, collaboration and outcome-led transformation.
From Technology Delivery to Business Outcomes
As insurance organisations navigate rapid technological change, successful transformation is increasingly about more than delivering technology on time and on budget. In this conversation, James explores why organisations need to focus on business outcomes, bring people into the change journey early and build greater flexibility into transformation programmes. He also discusses what makes a strategic technology partner different from a traditional vendor, highlighting the importance of collaboration, shared ownership and challenging the status quo.
James also shares a practical perspective on AI adoption in insurance, emphasising that AI should solve a genuine business problem rather than become a solution looking for one. He discusses the importance of getting people and processes right before applying AI, while balancing innovation with the identity, brand and values of the organisation.
Why Listen?
James brings a delivery leader’s perspective on some of the key questions facing insurance organisations today: how to turn transformation into measurable outcomes, how to build effective partnerships, and how to approach AI with practical intent. He also shares why flexibility, transparency and the ability to learn and adapt are becoming increasingly important as technology continues to evolve.
Watch the podcast to explore how insurance leaders are approaching transformation, partnership and AI and what it takes to turn technology into meaningful business outcomes.
